About Melanie Ehrnsperger:
Melanie comes from the Stuttgart region and started her career in operational sales at a major bank. Her passion for projects was awakened by her active involvement in setting up a direct bank, whereupon she decided to work in the field of business development.
She managed strategic projects in the bank retail business. Thanks to her sales and service-oriented background as well as her tactical proceeding in projects, she was quickly appointed as manager and authorised signatory.
Melanie also strongly focused on the customer during her time in central functions. She designed certified advisory quality, implemented the net promoter score in sales, renewed quality measurement in the front and back office and worked on CRM enabling and strategic marketing for BMW Used Car.
After the merger of two major banks, she took on post-merger tasks to bring managers and teams better together and consolidate service providers.
She managed a major bank branch in the Rhein-Main area, bringing its sales performance from lower ranks to the top 25% within 1½ years. She developed the sales skills of each team member through clear goal setting, hands-on sales approach and intensified collaboration with and amongst employees.
Melanie likes to drive change for outperformance. She is good at bringing goals and people together and always is creative on how to succeed. In all of her roles she has been entrusted with sensitive communication and change issues. Her step into counselling is built on the diverse experience in different roles and functions in large companies.
Melanie´s goal is to accompany managers and employees effectively and according to their needs, revealing their potential and performance – in a healthy balance for people, teams and business; be it via process/structure improvement, training or coaching. It is important to her that the changes really happen and can be lived.